Refund policy

All sales are final

Every Nomad Ritual piece is one of a kind, or made just for you, so all sales are final. We aren't able to accept returns or exchanges. If you have a question about a piece before you buy, please reach out through our contact page. We're always happy to help. 🤎

If your order arrives damaged

Every piece is carefully packaged and shipped insured. If your order arrives damaged, please contact us within 7 days of delivery and include photos of the piece and the packaging. We'll review each case individually and, at our sole discretion, will either replace or repair the piece or issue a refund. In most cases we'll offer a replacement first. Because most pieces are one of a kind, the replacement may be a similar piece rather than an identical one.

If your package is lost

If your tracking shows no movement or your package never arrives, please let us know. We'll work with the carrier, and once the claim is resolved we'll send a replacement or issue a refund, at our sole discretion.

Refunds

Approved refunds are returned to your original payment method. Depending on your bank, it may take several business days to appear.